Welcome Hosts and Gating
As part of our franchise commitment Virgin Trains will be investing over £20m at stations along the West Coast Main Line on a range of schemes all aimed at improving the customer experience.
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Changes to railcards
From 6 September rail card holders will no longer be able to buy off peak tickets for use on our peak services.
Customers can still use their rail card discount on peak time fares and there are many deals available, especially with some planning and flexibility. This brings us in line with the rest of the rail industry.
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Introducing our new look website
Our new website, which launched on the 25 August, has had a facelift. New features include a seat picker, journey planner powered by Google, live departure boards and more!
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SuperVoyager enhancements
Interior improvements are now underway on our Super Voyager fleet. The first train with the interior modifications fitted re-entered service on Saturday 11 July.
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Wi-Fi at stations
We remain on schedule to have Wi Fi available at all of the stations we manage, and some areas of Network Rail managed stations, by the end of 2015.
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